PF HelpDesk uses the best of four Microsoft products:
Outlook ‒ for communication
Exchange ‒ for sharing
Access/SQL ‒ for storage of statistics
Excel ‒ for for reporting and exploration of statistics
Public Folder HelpDesk for Outlook – issue tracking, support handling and information sharing based on Outlook and ExchangePublic Folder Helpdesk for Outlook gives a simple and efficient solution for help desk, customer support and issue tracking. With Public Folder Helpdesk for Outlook
you will never more be overwhelmed by requests.